Shipping policy

Shipping Policy

As of: August 2026

Here you will find all information about shipping areas, shipping costs and delivery times for orders placed with Synapshot.

Shipping Areas

We currently deliver exclusively to:

Austria
Germany

Shipping to other countries is currently only available upon request.

Shipping Costs

For orders to Austria and Germany, we charge a flat shipping fee of:

€2.99 per order

The shipping costs will be displayed to you again at checkout before you complete your order.

Delivery Time

The estimated delivery time for both Austria and Germany is:

1 to 2 business days

The delivery time generally begins after the successful completion of your order or, if advance payment is required, upon receipt of payment.

As a general rule, no regular processing or delivery takes place on Saturdays, Sundays and public holidays. This may accordingly extend the actual delivery time.

Should there exceptionally be a significant delay with an order, we will inform you.

Shipping and Fulfillment

The storage, picking, packaging and shipping preparation of our orders is carried out by our fulfillment and logistics partner Entry GmbH in Germany.

Different parcel and shipping service providers may be used for the actual delivery.

The contractual partner for your order remains:

GAPA GMBH
Am Hof 13/2 DG
1010 Vienna
Austria

Delivery Address

Please ensure that your delivery address is provided completely and correctly when placing your order.

If a shipment cannot be delivered due to an incorrect or incomplete delivery address, delays or additional costs may occur.

Damaged or Undelivered Shipments

Should your order arrive damaged or unexpectedly not be delivered, please contact us at:

office@synapshot.com

We will investigate the case and assist you with the further processing.

Returns

Information about returns, our statutory right of withdrawal and our voluntary 28-day money-back guarantee can be found on the following pages:

Please note that a separate return address applies to returns. Therefore, do not send returns to the company headquarters of GAPA GMBH without referring to our return information.

Contact

If you have any questions about shipping, you can reach us at: