Cancellation & Returns
Cancellation & Returns
We want to make returns at Synapshot as transparent and straightforward as possible. On this page you will find all information about cancelling your order, returns, and our voluntary 28-day money-back guarantee.
Cancel an order
If you would like to cancel your order, please contact us as soon as possible at:
If your order has not yet been prepared for shipping or dispatched, we will try to cancel it before it is shipped.
If cancellation before shipping is no longer possible, your statutory rights, in particular your statutory right of withdrawal, remain unaffected.
Statutory right of withdrawal
As a consumer, you generally have a statutory right of withdrawal for online orders.
You can find the full cancellation policy, including all statutory deadlines, refund terms, and the standard cancellation form, on our “Right of Withdrawal” page.
The statutory right of withdrawal exists independently of our voluntary 28-day money-back guarantee described below.
28-day money-back guarantee
In addition to your statutory rights, GAPA GMBH offers a voluntary 28-day money-back guarantee.
You can try Synapshot. If you are not satisfied with the product, you can make use of our money-back guarantee within 28 days of receiving your order.
The guarantee expressly also applies if you have already opened and tried Synapshot.
How the money-back guarantee works
If you would like to make use of the guarantee:
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Contact us within 28 days of receiving your order at office@synapshot.com and let us know that you would like to make use of the 28-day money-back guarantee.
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Then return the products in question to our return address.
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Upon receipt and inspection of your return, we will refund 100% of the actual price paid for the product if the guarantee conditions are met.
Conditions of the 28-day money-back guarantee
The voluntary money-back guarantee applies under the following conditions:
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The guarantee can be made use of within 28 days of receiving the respective order.
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The guarantee applies to each individual order.
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When ordering a single bottle, it may have already been opened, used, or completely consumed.
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For a 2-pack, a maximum of one of the two bottles may have been opened, used, or completely consumed.
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The second bottle of a 2-pack must be unopened.
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For a 2-pack, both bottles must be returned for a full refund of the price paid for the product.
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Even a bottle that has already been used or completely consumed must actually be returned.
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You bear the immediate costs of the return yourself.
What is refunded?
As part of the voluntary 28-day money-back guarantee, we will refund 100% of the actual price paid for the returned order or products.
The original shipping costs are not refunded as part of the voluntary money-back guarantee.
You bear the costs of the return yourself.
This policy applies exclusively to our voluntary 28-day money-back guarantee. If you make use of your statutory right of withdrawal, the statutory regulations and the conditions of our cancellation policy apply.
Return address
Please send returns exclusively to the following address:
Hendrix Design & Concepts GmbH & Co KG
c/o Entry GmbH
Halskestraße 9 a
DE-47877 Willich
Germany
This address is exclusively our return address for the logistical processing of returns.
The contracting partner and operator of the Synapshot online shop is:
GAPA GMBH
Am Hof 13/2 DG
1010 Vienna
Austria
Email: office@synapshot.com
Please do not send returns to the company headquarters in Vienna, but exclusively to the return address in Willich listed above.
Damaged or incorrectly delivered goods
If your order arrived damaged, you received the wrong product, or there is any other defect, please contact us at office@synapshot.com before returning the goods.
In these cases, it is not a return under our voluntary 28-day money-back guarantee. Your statutory warranty rights remain fully intact.
Questions about returns
If you have questions about a cancellation, return, or the 28-day money-back guarantee, you can reach us at:
GAPA GMBH
Am Hof 13/2 DG
1010 Vienna
Austria
Email: office@synapshot.com
Note on your statutory rights
The voluntary 28-day money-back guarantee is an additional service provided by GAPA GMBH.
It does not restrict your statutory rights. In particular, your statutory right of withdrawal and your statutory warranty rights remain completely unaffected.
The statutory right of withdrawal is governed exclusively by the provisions of our Cancellation Policy.
