Terms and Conditions
General Terms and Conditions (GTC)
Version: August 2026
1. Scope and Contracting Parties
1.1
These General Terms and Conditions (hereinafter “GTC”) apply to all contracts concluded between you and
GAPA GMBH
Am Hof 13/2 DG
1010 Vienna
Austria
Telephone: +43 676 7000 666
Email: office@synapshot.com
VAT No.: ATU73794147
Commercial Register No.: FN 501486 f
hereinafter referred to as the “Seller” or “we”, via the online shop Synapshot.
Synapshot is a brand and/or the online shop of GAPA GMBH. For orders placed via the Synapshot online shop, GAPA GMBH is the sole contracting party.
1.2
These GTC apply to both consumers and entrepreneurs, unless individual provisions state otherwise.
A consumer is a natural person for whom the transaction in question is not part of their business activity.
An entrepreneur is a person who operates a business and for whom the transaction in question is part of the operation of that business.
1.3
Any alternative terms and conditions provided by the customer shall not form part of the contract unless we have expressly agreed to their validity.
2. Conclusion of the Contract
2.1
The presentation of products in our online shop does not constitute a legally binding offer to conclude a purchase contract, but rather an invitation to place an order.
2.2
You can add the desired products to the shopping cart and review and correct your entries during the ordering process.
By clicking the button to complete the paid ordering process, you make a binding offer to purchase the products contained in the shopping cart.
2.3
Upon receipt of your order, you will generally automatically receive an order confirmation by email.
Unless this confirmation expressly states otherwise, it initially confirms receipt of your order.
The purchase contract is concluded as soon as we expressly accept your order, send you an order or shipping confirmation, or ship the ordered goods.
2.4
For payment methods where payment is initiated or authorized during the ordering process, payment processing is subject to the terms and conditions of your selected payment service provider.
If, in exceptional cases, an order cannot be accepted, any payments already received from us will be refunded without delay.
2.5
The contractual information relevant to your order will be provided to you during order processing or in the order confirmation on a durable medium, in particular by email.
2.6
Before submitting the order, you can identify and correct any input errors using the technical functions provided in the online shop.
2.7
German is available for concluding the contract.
2.8
You are responsible for providing a correct email address and ensuring that emails sent by us or by service providers commissioned by us to process the order can be received.
3. Prices and Payment Terms
3.1
The prices stated in the online shop are total prices and include, where applicable, statutory value added tax.
Any additional shipping costs will be displayed before you complete your order.
3.2
The payment methods available at any given time will be displayed in the online shop or during checkout.
3.3
Unless otherwise stated for the respective payment method, the purchase price is due upon conclusion of the purchase contract.
3.4
When using an external payment service provider, its terms and conditions for payment processing may also apply.
The purchase contract for the ordered products is concluded with GAPA GMBH, regardless of the payment service provider used.
4. Delivery, Fulfillment and Shipping
4.1
Delivery will be made to the delivery address you provide within the delivery areas offered in the online shop or during checkout.
4.2
The applicable shipping costs, shipping methods, and estimated delivery times will be stated in the online shop or during the ordering process.
4.3
The operational storage, picking, packaging, and shipping of Synapshot orders are handled for us by our fulfillment and logistics service provider Entry GmbH.
Regardless of this, GAPA GMBH remains the sole seller and contracting party for the customer.
4.4
Other parcel and shipping service providers may be used for the actual transport.
4.5
For consumers, the risk of loss or damage to the goods generally only passes to you upon delivery of the goods to you or to a third party designated by you who is not the carrier.
If you commission a carrier yourself without using one of the shipping options offered by us, the statutory provisions on the transfer of risk shall apply.
4.6
If a shipment cannot be delivered for reasons attributable to you, you may be charged the reasonable additional costs actually incurred as a result, to the extent permitted by law.
Your statutory rights, in particular your statutory right of withdrawal as a consumer, remain unaffected.
4.7
If, in exceptional cases, the ordered goods are not available and we therefore cannot fulfill the order, we will inform you without delay. Payments already made for goods not delivered will be refunded without delay.
4.8
Self-collection at the GAPA GMBH company premises is not available for logistical reasons.
5. Retention of Title
The delivered goods remain our property until full payment of the purchase price has been received, to the extent permitted by law.
6. Statutory Right of Withdrawal
6.1
If you are a consumer, you generally have a statutory right of withdrawal for contracts concluded remotely.
6.2
The statutory withdrawal period is generally 14 days.
You will find all details regarding the start and duration of the period, the exercise of the right of withdrawal, the return of goods, and the consequences of withdrawal in our separate Withdrawal Policy.
6.3
In the event of a valid statutory withdrawal, the statutory provisions and our Withdrawal Policy shall apply.
This applies in particular to the refund of the purchase price and the costs of the cheapest standard delivery offered by us.
You will bear the direct costs of return, provided you have been properly informed about them.
6.4
Our statutory right of withdrawal and our voluntary 28-day money-back guarantee are distinct.
The voluntary money-back guarantee does not restrict your statutory rights in any way.
7. Returns and Return Processing
7.1
The logistical processing of returns is handled by our fulfillment and logistics service provider Entry GmbH.
7.2
For returns, only the following postal return address may be used:
Hendrix Design & Concepts GmbH & Co KG
c/o Entry GmbH
Halskestraße 9 a
DE-47877 Willich
Germany
The designation Hendrix Design & Concepts GmbH & Co KG c/o Entry GmbH is part of the postal recipient address required for return processing.
7.3
The stated address is a return and logistics address.
The Seller and contracting party for the customer remains GAPA GMBH, Am Hof 13/2 DG, 1010 Vienna, Austria.
7.4
Further information on the practical processing of a return can be found on our “Cancellation & Returns” page as well as in our Withdrawal Policy.
8. Voluntary 28-Day Money-Back Guarantee
8.1
In addition to your statutory rights, GAPA GMBH offers a voluntary 28-day money-back guarantee.
The guarantee can be exercised within 28 days of receipt of the respective order.
8.2
You can try Synapshot under this guarantee.
The money-back guarantee expressly also applies if a product covered by the guarantee has already been opened and used.
8.3 Single Bottle
When ordering a single bottle, it may have already been opened, used, or completely consumed.
Even a bottle that has already been used or completely consumed must actually be returned to exercise the money-back guarantee.
8.4 2-Pack
For a 2-pack, at most one of the two bottles may have been opened, used, or completely consumed.
The second bottle must be unopened.
For a full refund of the actually paid product price of the 2-pack, both bottles must be returned.
8.5 Exercise
The voluntary 28-day money-back guarantee applies to each individual order.
If you wish to exercise the guarantee, you must inform us within 28 days of receipt of the order at
and return the goods to the return address stated in Section 7.2.
8.6 Refund
If the guarantee conditions are met, we will refund 100% of the actually paid product price of the goods covered by the guarantee.
If a discount, voucher, or other price reduction was used when placing the order, the amount actually paid for the goods shall be the basis for the refund.
8.7 Shipping and Return Costs
The shipping costs incurred when placing the original order will not be refunded under the voluntary 28-day money-back guarantee.
You will bear the direct costs of return yourself.
This provision applies exclusively to the voluntary 28-day money-back guarantee.
When exercising the statutory right of withdrawal, the statutory provisions regarding the refund of delivery costs shall apply.
8.8 Statutory Rights
The voluntary money-back guarantee is an additional service provided by GAPA GMBH.
It does not restrict, in particular, your statutory right of withdrawal and your statutory warranty rights.
9. Warranty
9.1
For consumers, the statutory warranty provisions apply, in particular the mandatory provisions of the Austrian Consumer Warranty Act (VGG), to the extent that it is applicable.
9.2
Subject to the statutory provisions, we warrant that the goods we deliver conform to the contract upon delivery and do not have any warranty-relevant defects.
9.3
Your statutory warranty rights are not restricted by these GTC or by our voluntary 28-day money-back guarantee.
9.4
If goods were delivered damaged, you received the wrong goods, or another defect exists, you can contact us at
and inform us.
9.5
You can also report obvious transport damage directly to the carrier and inform us.
If you do not do so, this will have no effect on your statutory warranty or other claims as a consumer.
9.6
For transactions between entrepreneurs, the statutory warranty provisions of Austrian law apply.
The statutory duty to inspect and report defects pursuant to § 377 UGB remains unaffected in business-to-business transactions.
10. Liability
10.1
Our liability is generally governed by the statutory provisions.
10.2
Mandatory statutory liability provisions remain fully unaffected.
This applies in particular to liability for personal injury and to claims under mandatory product liability law.
10.3
To the extent permitted by law, we are not liable for damages resulting exclusively from improper use or use contrary to the provided product and application instructions.
Mandatory statutory claims, in particular warranty and product liability claims, remain unaffected.
10.4
The above provisions apply accordingly to our legal representatives and agents, to the extent that their conduct is legally attributed to us.
11. Promotional Vouchers and Discount Codes
11.1
Promotional vouchers and discount codes that we provide free of charge as part of promotional campaigns can be redeemed in accordance with the terms and conditions of the respective campaign.
11.2
Promotional vouchers can only be used within the respective stated validity period and for the products intended as part of the campaign.
11.3
Unless otherwise stated for a campaign, only one promotional voucher or discount code can be redeemed per order.
11.4
To the extent permitted by law, cash payment of promotional vouchers, discount codes, or unused promotional credit is excluded.
11.5
If discounted goods are returned, any refund will be based on the amount actually paid for the goods and on the respective applicable statutory or voluntary return conditions.
A promotional voucher or discount code does not generally entitle you to payment of its nominal value in cash.
11.6
Additional promotional conditions may apply to individual campaigns. We will indicate such conditions in connection with the respective campaign.
12. Applicable Law
12.1
The contractual relationship is governed by the law of the Republic of Austria, excluding the UN Convention on Contracts for the International Sale of Goods, to the extent that such a choice of law is permitted by law.
12.2
If you are a consumer and have your habitual residence in another state, the mandatory consumer protection provisions that apply to you under the law of that state regardless of this choice of law remain unaffected.
The choice of Austrian law may therefore not lead, in particular, to the deprivation of mandatory consumer protection that you are entitled to under the law of your state of habitual residence.
13. Jurisdiction
13.1
For consumers, only the statutory places of jurisdiction apply.
These GTC do not restrict mandatory statutory places of jurisdiction or consumer rights.
13.2
For contracts with entrepreneurs, to the extent permitted by law, the jurisdiction of the competent court at the registered office of GAPA GMBH is agreed for disputes arising out of or in connection with the contractual relationship.
We remain entitled to assert claims against entrepreneurs at any other legally permissible place of jurisdiction.
14. Alternative Dispute Resolution
14.1
We are not obliged and generally not prepared to participate in a dispute resolution procedure before a consumer arbitration board, unless there is a statutory obligation to do so.
14.2
Statutory information obligations under the Austrian Alternative Dispute Resolution Act, in particular information obligations in a specific dispute, remain unaffected.
14.3
The European Commission's online dispute resolution platform has been discontinued. We therefore no longer refer to this platform.
15. Contact
If you have questions about your order, these GTC, a return, or our voluntary 28-day money-back guarantee, you can contact us:
GAPA GMBH
Am Hof 13/2 DG
1010 Vienna
Austria
Telephone: +43 676 7000 666
Email: office@synapshot.com
Version: August 2026
